LEAH GLASS
ABOUT
Leah is a UX and product researcher, sociologist, and organizational learning & strategy consultant.
Current research interests include online communities, the non-profit industrial complex, the discourse of "diversity", and digital sociology.
In her free time, Leah can be found cuddling with her cat, reading YA novels, and watching and playing soccer.
SERVICES
Using a systems approach, I employ inclusive and collaborative research practices that have the power to transform products, people, and organizations.
SURVEY DESIGN & ANALYSIS
Staff engagement surveys are essential to retention and high employee satisfaction. Together we can build the right type of survey that will help you gain clear insights on staff wants and needs.
USER EXPERIENCE RESEARCH
Our end users are our most important stakeholders. Using human-centered mixed-method research approaches, I can support your team in any phase of user research to understand pain points and provide recommendations for product, feature, and service improvements.
PROGRAM EVALUATION
Understanding what works and what doesn't is critical for learning and improvement. By engaging all stakeholders involved, I can create a comprehensive evaluation plan to help you and your organization understand if your programs are reaching your desired outcomes.